Refund policy

Our breads and baked goods are made to order in small batches and are perishable, so we use the following policy.

Cancellations

You can cancel your order for a full refund any time before the Tuesday 8:00 PM order cutoff for your bake week. Orders placed after a Tuesday cutoff belong to the following week's bake and can be cancelled until the next Tuesday at 8:00 PM. To cancel, email 13sourdough@gmail.com with your order number.

After the cutoff

Once the cutoff has passed, baking has begun and orders can't be cancelled or refunded.

If we cancel

If we can't fulfill an item (for example, it sells out or we can't bake that week), we'll let you know and refund that item in full.

Quality issues

If something isn't right with your order, contact us the same day you receive it (a photo helps) and we'll make it right with a replacement or refund.

Missed pickups and deliveries

Orders not collected during the pickup window, or not accepted at delivery, can't be refunded. See our Pickup & delivery policy for details.

Returns

Because our products are perishable food, we can't accept returns.

How refunds are issued

Refunds for online payments go back to the original payment method and may take 5–10 business days to appear. Refunds for pay-in-person orders are made by the same method you paid with.